Inbox For WooCommerce


This extension allows shoppers to be able to send different types of messages to the shop owner (seller) directly from their Individual Account page. The types of messages include; product-related messages, order-related messages, refund-related messages, and dispute-related messages. The shop owners are also alerted by email on receiving new messages from shoppers.


  • This plugin support multiple languages: ENGLISH, FRENCH, CHINESE, TURKISH

An inside look:


  • ALLOW USERS INQUIRE: Customers can inquire on any product from the product page.
  • PRODUCT PAGE CTA: Insert and customize CTA section on products page
  • CUSTOMER INBOX SECTION: Customers get an ‘inbox’ tab on their “My Account” page, where they can use to communicate with store admin


  • TICKET BASED MESSAGE MANAGEMENT: Manage your correspondence as tickets and keep try of latest messages with ease.
  • TICKET STATUS: Moves ticket across different status and keep track of changes: OPEN|CLOSED|ARCHIVED
  • ASSIGN TO OTHERS: Easily assign messages to other team members
  • ACCESS CONTROL: Control which admin user has access to your store messages
  • SEND MESSAGES: Quick send out messages to any of your contact or new email address
  • NOTIFY CLIENTS OF NEW PRODUCTS: Got new stock? Easily notify customer who have purchased similar in the past of new store
  • AUTO-RESPOND SETUP: Setup automated store responses to messages from customers




Setup and Configuration

On the first installation of the extension, shop owners would need to complete the installation wizard

To start the installation wizard, go to WooCommerce > Settings > Inbox Tab

Once the installation wizard is started:

Step 1: Sign in Or Sign up to Inbox for WooCommerce.

New users would be required to create an account to start using the inbox for the WooCommerce extension. Registration is free and simple, with most fields already prefilled with information from the WordPress platform. If the user already has an account, the user should complete the sign-in process instead.

Step 2: Select where to manage tickets/messages

The shop owner would need to select where to manage tickets/messages. The default location for handling is the WordPress admin dashboard. However, users can choose to manage from helpdesks like Zendesk or Freshdesk.

Please Note: If a helpdesk is selected, the store owners would need to validate their helpdesk accounts to link it with the store

Step 3: Personalize your settings. The final step would be to personalize your store\’s \”Inbox for WooCommerce\” settings, by selecting which features would be running on your store.

Once the setup wizard is completed, your Inbox for WooCommerce is ready to go!

By default, the extension is enabled on installation completion.


June 28, 2024
I installed the Inbox For WooCommerce plugin hoping to streamline communication with my customers. However, the plugin requires you to sign in or sign up on to activate and use it. Unfortunately, the site is currently inactive, rendering the plugin completely unusable. Despite several attempts, I was unable to get past the activation stage due to this issue. As a result, I cannot recommend this plugin until this critical problem is resolved. It’s disappointing to see a potentially useful tool be hindered by such a fundamental flaw. Not working at all
March 18, 2024
I bought this plugin and had a chat with them about possible updates. They promised me that the update would be in February, and the month after, they are not even answering my email (support) and ignoring me.
April 4, 2023
This plugin was really exactly what I was looking for. Thank you to the sweito family for providing this service. Enjoy your work
December 24, 2022
I have been looking for a free plugin for WooCommerce, which allows my customers to message me while on my store. I normally get request from customers, to send items like receipt, way-bill and others. These requires in the past were done outside my site, by direct emails. With this extension, customers can now ask me directly from the store, while browsing other products. Very impressed
Read all 5 reviews

Contributors & Developers

“Inbox For WooCommerce” is open source software. The following people have contributed to this plugin.



2023-10-18 – version 1.0.5
2022-11-12 – version 1.0.4
* Initial release